Even though our prices are tough and we think we can solve most problems without sending them back, we won't let you down.
As a customer of e-street bikes, you have a 24-month warranty starting from the delivery date of the electric vehicle of your choice against material and construction defects on the frame and non-sprung front forks under normal treatment, use and maintenance.
That means for you:
The guarantee extends to all original parts against defects in workmanship and materials
During the warranty period, we will replace or repair the goods that have a defect. If replacement delivery or repair is excessive or impossible, or if delivery within a reasonable period of time is impossible, you have the right to request a price reduction.
A special warranty situation arises for wearing parts. Wearing parts are not covered by the warranty if they are “worn out” through use. Here is an example: The e-chopper was delivered to the customer without any defects. Within the first 6 months, for example, the rim brakes are subjected to heavy wear, so that the brake pads wear down and need to be replaced. In this case, the brakes are not covered by the warranty as this represents normal wear and tear through use of the bicycle.
The following parts in particular are considered wearing parts:
Batteries, brake discs, brake pads, bushings, seals and bearings in chassis parts (forks, dampers), rims (for rim brakes), handles, bottom brackets, chain, chainrings, bearing sets for full-suspension frames, hub bearings, tires, sprockets, headset, cables, saddle, retractable seat posts.
The guarantee expires if the electric vehicle has been used other than as intended, has been inadequately maintained, has been incorrectly repaired, converted or modified.
Functional guarantee :
The battery comes with a functional guarantee of six months. Defective batteries will be repaired or replaced (with a battery that has at least the same energy capacity as the replaced battery before the malfunction occurred). Damage that occurs as a result of the following activities is not covered by the warranty:
Exposing the battery or entire vehicle to ambient temperatures above 50°C (122°F) or below -25°C (-13°F) for more than 24 hours continuously.
Physically damaging the battery or intentionally attempting to extend (other than as stated in your documentation) or shorten the life of the battery, either through physical means, programming or other methods
Contact of the battery with direct flames or moisture or flooding of the battery.
The battery, like all battery systems, is subject to a gradual loss of energy and performance with continued duration and use. Loss of battery energy or performance over time or due to or resulting from battery use is NOT covered by this Battery Warranty.
The term begins when the vehicle is handed over or when the vehicle is registered, whichever comes first.
Damage due to mishandling: Damage that occurs due to incorrect handling, storage or lack of care, including water damage, damage due to storage in a humid environment, damage due to a short circuit, damage due to deep discharge (battery discharged below 63 volts), damage caused by long-term storage at 100 % battery level (SoC) and damage caused by charging with a defective or non-original charger are also not covered by the warranty.
Parts or accessories have been installed or attached to the vehicle that have not been approved in writing by E-Streetbikes or the vehicle has been modified in a manner not approved by E-Streetbikes.
Hydraulic or lubricants have been used that are defective or contain foreign bodies or that have not been recommended or approved by E-Streetbikes.
Costs incurred due to downtime of the vehicle, including direct, indirect or commercial losses suffered by the owner or user of the vehicle as a result, will not be reimbursed.
There is no entitlement to warranty service if maintenance intervals or the maintenance plan were not adhered to. There is also no claim for commercial use of the e-scooter (in particular, but not exclusively, rental of the e-scooter, courier services, etc.)
This guarantee does not limit the legal rights, in particular the warranty claims against e-street bikes and possible claims under the Product Liability Act against e-street bikes.
There are no guarantee obligations if the defect and/or damage that has occurred is directly or indirectly related to this
Vehicle warnings and/or instructions in the operating instructions were actively ignored and/or regulations regarding the proper operation, care or treatment of the vehicle (see operating instructions) were not followed.
The vehicle was damaged by force majeure, willful or malicious acts (including by third parties) or by an accident.
The vehicle was driven as part of motorsport or other competitions or the associated practice drives and was subjected to overuse.
The vehicle was used improperly and/or improperly (contrary to road traffic and vehicle registration regulations). Interventions or manipulations of any kind have been carried out in the drive, electric motor, controller, battery systems or software of the vehicle. All interventions to increase the speed, as well as “tuning” the motor or controller, are illegal. In addition, the operational safety and possibly also the service life of the vehicle are reduced and insurance cover, the EC certificate of conformity and the guarantee are no longer valid.